Refund policy

1. 24-Hour Order Cancellations

If you need to change your mind, you can cancel your order for a full, immediate refund within 24 hours of placing it.

2. 30-Day Return & Exchange

30 Days to Decide: You have 30 days from the date of confirmed delivery to request a return or an exchange. We want to ensure you have plenty of time to check over your new items.

Eligible Items: This policy warmly covers all items available on our store, including our complete range of handmade woven storage baskets.

3. Preparing Your Return or Exchange

To help us process your request smoothly and safely, we kindly ask that items be sent back in a condition that reflects careful handling:

Woven Baskets: To receive a full refund or exchange, baskets should be clean, unused, and free from wear, damage, or modifications. Please pack the item safely in its original box (or an equivalent heavy-duty shipping box) along with any included liners, accessories, or components.

Exchange Process: If you are swapping your item for a different style or size, please contact our support team or include a note specifying your desired replacement item before shipping. Once we receive and inspect your original basket, we will quickly process and ship out your new selection.

Proof of Purchase: Just send along your order confirmation email or receipt so we can quickly locate your account!

4. Addressing Damaged Products & Post-Delivery Wear

We completely understand that accidents happen or unexpected issues can arise. If a product is returned to us with signs of use, accidental damage, scratches, missing components, or wear-and-tear sustained after delivery:

We are still happy to help process a return or exchange for you.

In these cases, the customer will be responsible for the return shipping costs.

Once the item arrives safely back at our facility, our team will gently inspect the specific damage or issues. The necessary costs required to restore or repair the item to its original state will be deducted from your final refund amount. We promise to communicate openly and transparently with you throughout this entire evaluation process.

5. Free Return Logistics

Complimentary Return Shipping: For all standard, eligible returns or exchanges (items in their original, unused condition), we are glad to provide you with a free prepaid return shipping label.

Zero Hidden Fees: We believe in honest pricing. There are absolutely no restocking or handling fees for processing standard returns or exchanges.

6. How to Start a Return or Exchange

We have streamlined our process to keep it as easy as possible for you:

Get in Touch: Drop us a friendly email at support@barrancoarc.com with your Order Number (e.g., #12345), the items you're writing about, and whether you'd prefer a refund or an exchange (including your preferred size/color).

Receive Guidance: Our care team will review your request and get back to you within 1 to 2 business days with a prepaid shipping label (if applicable) and clear, easy-to-follow packing steps.

Pack with Care: Securely place the woven basket back into its box with its original accessories, and attach your shipping label to the outside.

Return address：1416 S Azusa Ave C1, West Covina, CA 91791, US

7. Simple, Transparent Refunds

Careful Inspection: Once your package arrives back at our facility, our team will inspect it within 2 business days to verify its condition.

Prompt Issuance: As soon as the inspection is complete, your refund will be processed immediately. The credit will be automatically applied back to your original payment method.

Processing Times: Depending on your bank or credit card provider, please allow 10 business days for the funds to reflect on your statement.

8. If Your Order Arrives Damaged or Incorrect

If your woven basket happens to be damaged during transit, shows an out-of-the-box defect, or isn't the model you ordered, please don't worry! Contact us within 48 hours of delivery at support@barrancoarc.com. We will immediately ship out a brand-new replacement or issue a full refund, covering 100% of the shipping and logistics costs ourselves.