Shipping policy

1. United States Shipping Policy

Shipping Coverage & Free Shipping

We offer free standard shipping on all orders shipped to the United States, excluding APO, FPO, and DPO military addresses. There are no hidden fees or extra surcharges for standard delivery within this service area.

Processing & Delivery Estimates

Order Processing Time: 1–2 business days, Monday–Saturday, excluding public holidays.
Standard Shipping Fee: Free.
Transit Time: 3–7 days.
Total Estimated Delivery Time: 4–9 days, depending on your location.

2. Canada Shipping Policy

Shipping Coverage & Free Shipping

We offer free standard shipping on all orders shipped to Canada. There are no hidden fees or extra surcharges for standard delivery within Canada.

Processing & Delivery Estimates

Order Processing Time: 1–2 business days, Monday–Saturday, excluding public holidays.
Standard Shipping Fee: Free.
Transit Time: 4–7 days.
Total Estimated Delivery Time: 5–9 days, depending on your location.

3. Order Processing & Preparation

The following processing procedures apply to orders shipped to both the United States and Canada.

Handling & Preparation: Orders are typically processed and prepared for shipment within 1–2 business days following order confirmation. Our processing days are Monday–Saturday, excluding public holidays.

Order Cutoff: Orders placed before 5:00 PM (UTC-5) on a business day enter processing that day. Orders placed after the cutoff, or on a non-business day, enter processing on the next business day.

Item Inspection: Our warehouse team performs a thorough check to ensure all handmade woven storage baskets and accessories are securely packaged and protected before dispatch.

To support safe and dependable delivery, we collaborate with reliable shipping providers such as UPS and FedEx.

Delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, or customs clearance for shipments to Canada.